Introduction
Thallus LLC ("Thallus", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
- Account information: Name, email address, company name, and password when you create an account.
- Payment information: Billing details processed securely through our payment provider (Stripe). We do not store full credit card numbers.
- Customer Data: Data you submit to the Service, including documents, database connections, and integration configurations.
- Communications: Messages you send to us for support or feedback.
- Usage data: Features used, queries made, and interactions with the Service.
- Device information: Browser type, operating system, and device identifiers.
- Log data: IP addresses, access times, and pages visited.
We use collected information to:
- Provide, maintain, and improve the Service
- Process transactions and send related information
- Send administrative notifications (service updates, security alerts)
- Respond to support requests
- Monitor and analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues and security threats
Data Sharing
We do not sell your personal information. We may share information with:
- Service providers: Third-party vendors who assist in operating the Service (hosting, payment processing, email delivery), bound by confidentiality obligations.
- Legal compliance: When required by law, regulation, or legal process.
- Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.
Data Security
We implement industry-standard security measures including:
- Encryption in transit (TLS) and at rest
- Regular security audits and vulnerability assessments
- Role-based access controls
- Secure development practices
Data Retention
- Account data is retained while your account is active and for a reasonable period thereafter.
- Customer Data is available for export for 30 days after account termination.
- Usage logs are retained for up to 12 months for analytics and security purposes.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict processing of your data
- Data portability
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at privacy@thallus.ai.
Cookies
We use essential cookies for authentication and session management. We do not use third-party advertising cookies.
Children's Privacy
The Service is not intended for users under 16 years of age. We do not knowingly collect information from children.
International Data Transfers
If you access the Service from outside the United States, your data may be transferred to and processed in the United States. We implement appropriate safeguards for international transfers.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service.
For privacy-related inquiries, contact us at privacy@thallus.ai.